About This Role

You'll be the technical hero maker - working directly with our enterprise customers to unlock transformative value from our platform while helping build the platform itself. This isn't your typical customer success role. Think "product engineer meets ML consultant meets customer champion." You'll be building custom AI applications, architecting data pipelines, and turning customer ideas into reality - then turning those solutions into product features everyone can use.

Our customers are betting big on AI transformation, and you'll ensure that bet pays off. One day you might be building an AI-powered sales planning tool, the next helping ML teams transition to GenAI, or architecting document processing pipelines that save thousands of human hours. When you're not directly helping customers succeed, you'll be improving our platform based on what you've learned, creating new features, and building reusable solutions that make every customer more successful.

In many ways, this is two exciting roles in one: you're both a product engineer helping build our platform and a technical hero helping customers achieve breakthrough results with it. Every customer engagement is a chance to identify patterns we can turn into platform features, and every platform feature you build is informed by deep customer understanding.

Your Impact

• Design and build new platform features based on customer needs
• Turn customer-specific solutions into reusable platform capabilities
• Implement robust data pipelines and model evaluation systems
• Create proof-of-concept applications that showcase what's possible
• Help shape our product roadmap through direct customer interaction
• Build templates and accelerators that speed up future deployments
• Upskill customer teams while learning from their use cases

You Probably...

• Love both building platforms and helping people succeed with them
• Get energized by seeing your code solve real customer problems
• Have built data pipelines or ML systems in production
• Are comfortable jumping between product dev and customer solutions
• Can translate customer needs into platform features
• Love learning from customers and teaching them new capabilities
• Are equally happy deep in code or whiteboarding with users

Tech You'll Touch

• Our core platform (Python, GenAI tooling, MLOps)
• Platform features and internal frameworks
• Customer environments (varied clouds, on-prem setups)
• Data processing and transformation pipelines
• Open-source AI agent frameworks
• Document understanding and processing systems
• Model evaluation and testing frameworks

Your Week Might Include

• Developing a new platform feature based on customer patterns
• Building a custom sales intelligence tool using our platform
• Turning a customer solution into a reusable template
• Helping a customer's team implement their first GenAI project
• Creating evaluation frameworks for model deployment
• Contributing improvements back to our core platform
• Writing documentation that captures best practices

The Extra Special Bits

• Work directly on our platform while seeing it solve real problems
• Shape both product direction and customer solutions
• High autonomy and impact across product and customer work
• Learn from a wide range of AI applications and use cases
• Competitive salary, equity, and comprehensive benefits
• Build features that help every customer succeed

What We Want to Be Like

• Customer obsessed but platform focused
• Creative problem solvers who find a way
• Teachers and learners - every engagement improves our platform
• Long term thinkers but urgent actors
• Build for reuse but deliver for now
• Find patterns in customer needs and productize them

Bonus Points If...

• You've built developer platforms or tools
• You've worked with open source AI frameworks
• You have experience with MLOps or ML infrastructure
• You've built customer-facing AI applications
• You're familiar with enterprise software deployment
• You've done both product development and customer-facing work

To Apply Email LetsBuild@kamiwaza.ai